10/19/2023 0 Comments Best chatbot platformIt helps you deliver personalized customer support to your website visitors in real-time, helping you increase your revenue and shorten the sales cycle. Drift.īest For: Large Businesses and Enterprisesĭrift is one of the most well-known chatbots on this list. Here are my recommendations for the best chatbot platforms: 1. Data Analytics – Choose a chatbot tool that offers in-depth statistics and is able to detect your performance and lead data.Furthermore, the bot should be able to segment information and identify high-value leads. Lead Capturing – Your chatbot platform should provide lead capturing options so that the sales reps are already armed with customer data by the time they come into the picture.Instead, it should be able to identify and respond to different jargon, slang, and idioms. Intelligence – Your AI bot shouldn’t be entirely dependent on the context you enter.There should be options to control your entire flow, right from the time the visitor appears on your site till you pass the lead to sales reps. Customizable – You should be able to customize the way your bot interacts with your leads, along with its appearance.It should also be distributed across different social media channels for a broader user base. User-Friendly – It goes without saying that your chatbot should be easy to use – for your users as well as for your team.Nonetheless, there are some standard features you should consider before choosing a chatbot platform. There are numerous things to consider, including your business goals, budget, customer requirement, among others. It’s difficult to find chatbot software that is one size fits all. What Features Do the Best Chatbot Software Have? When something requires human intervention, they smartly hand over the control to your sales representatives. Chatbot tools leverage NLP (natural language processing) to automate conversations and engage people through different platforms.Ĭhatbots are convenient when it comes to answering commonly asked questions, capturing leads, helping customers find something on your site, scheduling meetings, among other simple tasks.ĪI-powered chatbots can even emulate your conversations, identify specific keywords, and resolve queries. What is a Chatbot?Ī chatbot is an AI (Artificial Intelligence) program within a website that replicates your sales representatives. However, that doesn’t change my editorial policy, which is to speak the truth. To help you avoid losing potential customers, I’m listing some of the best chatbot platforms to engage, track, and convert your leads.Įditorial note: some of the links that follow may be affiliate links, meaning I’ll get a kickback if you purchase the product. Things could have been so simple if the site had a built-in chatbot, where you could input your query and receive a quick answer. Even thinking of all these lost potential customers and opportunities gives me jitters.Īnd that’s where chatbots come into the picture. The first website just lost a potential customer. And if you don’t find them soon enough, you’ll probably give up and head to another site to find a similar product. You’ll either scythe through the website to check out their shipment details. But at the last moment, you have a simple doubt regarding the shipment time. Browse their products and see something you like. Did you know that about 69% of customers prefer chatbots due to their ability to provide instant replies to simple queries?Īnd why wouldn’t they? Everyone is pressed for time and wants quick answers.
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